FAQs

Ordering and Payment

  1. Do I need to have an account to order?
    • No, you can place an order as a guest. However, having an account offers perks like a quick checkout process, easily viewing your order status and history, and receiving updates on new releases and special promotions.
  2. What payment methods do you accept?
    • We accept all major credit cards (VISA, Mastercard, Discover, AMEX) and PayPal payments.
  3. How secure is my online order?
    • When purchasing online, your information is entered into an SSL secure web page and encrypted. Your transaction is authorized and approved by our credit card provider, and your credit card information is not stored on our servers.
  4. Are there any exchange rates?
    • All transactions are in US Dollars. If your credit card is based in another currency, your order total will be calculated based on the daily exchange rate on the date your card issuer processes the transaction.

Shipping

  1. How do I set my shipping address?
    • Since our website and service are based on English, all information entered must be in English, including punctuation. If certain letters in your address are non-English, use similar English letters (e.g., "ç" to "c").
  2. Can I change my shipping address after placing an order?
    • Once an order is processed or shipped, the shipping address cannot be changed. Please provide your residential address instead of a vocational address, as we cannot predict how long customs will hold the package.
  3. How long does shipping take and how can I track my package?
    • Delivery time depends on the shipping option chosen. Once shipped, you'll receive an email with your tracking number and tracking website. We are not responsible for delays caused by customs in your country.
  4. Do you offer international shipping?
    • Yes, we offer international shipping. Shipping rates and delivery times vary based on the destination. Customers will be responsible for paying shipping.

Returns and Exchanges

  1. What is your return policy?
    • Returns are accepted within 30 days of receipt. Items must be unused, in original packaging, and accompanied by a receipt or proof of purchase. Visit our Return Policy for more details.
  2. How do I initiate a return?
    • Email our customer service team at support@theeverythingly.com with your order number and the reason for the return. We will provide you with return instructions.
  3. Can I exchange an item?
    • Exchanges are accepted within 30 days of receipt. If you need to exchange an item for the same product, email us at support@theeverythingly.com. Once your return is received and inspected, we will send out the replacement item.
  4. How long does it take to process a refund?
    • Refunds are processed within 10 business days after we receive and inspect your return. The refund will be applied to your original payment method.
  5. What should I do if I receive a damaged or defective item?
    • Contact us immediately at support@theeverythingly.com with your order number and a photo of the damaged or defective item. We will arrange for a replacement or refund.
  6. Can I cancel or modify my order after it has been placed?
    • Orders can be modified or canceled within 24 hours of placement. Email support@theeverythingly.com as soon as possible if changes are needed.
  7. How can I track my order?
    • After your order is shipped, you will receive a tracking number via email. You can track your order on our website or through the carrier's site.
  1. Can I cancel or modify my order after it has been placed?
    • Orders can be modified or canceled within 24 hours of placement. Email orders@everythingly.com as soon as possible if changes are needed.
  1. How can I track my order?
    • After your order is shipped, you will receive a tracking number via email. You can track your order on our website or through the carrier's site.

Other Questions

  1. Do you offer gift cards?
    • Unfortunately, we do not offer gift cards currently. Check back with us soon as we continue to build Everythingly!
  2. How do I apply a discount code?
    • Enter your discount code at checkout in the designated field. The discount will be applied to your order total.
  3. What are your customer service hours?
    • Our customer service team is available Monday through Friday, 9 AM to 6 PM EST. We aim to respond to inquiries within 24 hours.
  4. How can I provide feedback about my shopping experience?

Have other questions? Contact Us!